Manila Water Company: Improving Water and Wastewater Services for the Urban Poor
Manila Water Company, Inc. (Manila Water) is a water and wastewater concessionaire operating in the east service zone of Metro Manila. Since assuming operations in 1997, Manila Water has connected over 140,000 low-income households to the piped water system and provided access to clean water to over 860,000 low-income individuals. At the same time, Manila Water has improved water and wastewater services throughout their entire service area in terms of service coverage, reliability, customer service and water quality. The case examines the special challenges and opportunities of delivering water and wastewater services to the urban poor and the innovative approaches that Manila Water has adopted to expand coverage and protect the watershed from which the water is sourced.